Academic Transcription Services.
The best rates in Australia.
Tailored to your project.
WHAT YOU GET:
– The best academic rates in Australia – found a better rate? Email it to us.
– Approved University ethics confidentiality agreements.
– Binding Australia only data management agreements.
– Payment via University grants/finance. No upfront prepayment.
– Research software options e.g. NVivo.
– Choice over the transcript look. Control what ‘is’ and ‘is not’ included.
– De-identification/Anonymization options. Protect your participants.
– Your own on-call Project Manager. Work through issues and projects with a ‘real’ expert.
Transcript Divas Academic Transcription Services have been lead providers to top Australian universities for the past 10 years.
Transcript Divas are key providers of Academic Transcription Services to some of the largest universities across Australia. We transcribe projects for both faculty staff and students from the University of Sydney, Monash and the University of Melbourne to name a few. We are established as a University Supplier ON MOST UNIVERSITY ACCOUNTING AND SERVICE PROVIDER SYSTEMS.
Academic Transcription Services
OUR 200% guarantee to university clients.
“We guarantee to meet deadlines for transcript delivery and to achieve 99% accuracy on clear recordings. If at any time, up to 14 days after we return the project, you feel we did not meet our promise, we will provide a full refund and a credit for the equivalent time and service. This is our 14 day, 200% guarantee.”
Academic Discounts – at least 10%.
We are very keen to widen our work on your research project. Talk to us about how we can fit into your transcription budget. If you get a better quote, email us, we are keen to see if we can price match.
WHAT YOU NEED TO QUALIFY FOR THE ACADEMIC DISCOUNT:
- Required in no less than 14 business days,
- Ordered via a university email address.
Ethical ‘Living Wage’ committed. We are super active in keeping our costs down for clients. We are also super committed to our Australian based team and provide fair pay for the awesome work they deliver (READ: What is the living wage? Why is it important?).
BEST PRACTICE: De-identification OF Academic TranscriptS.
De-identification processes are used to safeguard the personal identity of research participants from being revealed.
If needed we can produce transcripts compliant with the widely accepted HIPAA Standard.
Using the HIPAA Safe Harbor method – there are 18 Standard identifiers commonly found in data (e.g. names, addresses etc.). These identifiers can be replaced with a non-identifying placeholder, e.g. “17 Smith Street” becomes [address], “Sam Smith” becomes [personal name]. Or Pseudonymization techniques where a “code” replaces the identifier with a temporary ID e.g. ‘Sam Smith’ becomes “Mr White”, and “17 Smith Street” becomes “Mr Whites address”.
UNIVERSITY GRANT / FINANCE: No need to pay upfront.
We will email you an invoice AFTER we send the project back. No risk – pay after you review our work.
University Grant invoice based payment. No need to pay online or upfront. We can invoice your department directly. We have directly invoiced a lot of different university departments, hundreds of times. Include any Purchase Order number (PO number) in the box on the order form to really get things going smoothly.
90 Days Payment Timeline. University finance and grants can take a long time to process. To take the pressure off, we offer a 90-day payment timeline for our University clients.
University Approved Confidentiality Agreements.
Data stays in Australia.
University Approved Confidentiality Agreements. Based on extensive experience working with Australian University ethics approval, we have developed a Transcription Confidentiality Agreement that aligns with most ethics approval requirements. No more back and forth with your department trying to get approval, or trying to get an agreement signed off with some admin team at a faceless transcription service using AI software that is based in the USA or Asia. You can download our agreement (see: view & right-click “save as”), or we can sign off on yours very quickly (just attach it to your quote or order form). We will have it back to you signed in a few hours.
University Approved – End to End encryption. We are one of the few transcript services that incorporate end to end encryption technology. Both in transit and at rest. Third-party auditors assess the security and compliance of our Amazon Infrastructure Sydney based data hosting centre, as part of the Amazon AWS compliance programs. These include The Personal Information Protection and Electronic Documents Act (PIPEDA), SOC, PCI, FedRAMP, and HIPAA (see: here).
University Approved – Australian based data storage and servers. Our data is stored on Amazon AWS Sydney and complies with ISO 27018, a code of practice that focuses on the protection of personal data. This is part of the ISO information security standard 27002 (see: here). We DO NOT USE automated AI software – that stores and processes your recordings through international services. We DO NOT USE dropbox, or box, or google drive – which store your data across several countries. We 100% store and process your information in Australia – as per University guidelines.
Top Security – Vetted Australian based team. We interview and screen our team personally. They have undergone security training, and as most come from either legal or medical admin roles, we are well versed in handling confidential and sensitive information. We abide by and are accountable to Australian privacy and confidentiality law.
Tailored Transcripts & Qualitative Templates
One size does not fit all.
TAILORED TRANSCRIPTS: Get control over what is included and what is not included in your transcripts. Choose to include or not include active listening injections, false starts, repetitions, stutters, slang contractions etc.
UPLOAD YOUR OWN: We can also incorporate most templates or tweaks that clients need.