Confidentiality Agreement

What is a Confidentiality Agreement?

A Confidentiality Agreement refers to an agreement about how to share sensitive information safely. These agreements ensure that the person or organization who is provided access to sensitive information doesn’t disclose it to a third party. In transcription, this means your recordings are not shared on the ‘cloud’, including transferred onto ‘AI’ driven automated speech-to-text software or stored offshore to be worked on by non-Australian-based team members. It is important to note that privacy breaches can occur ‘intentionally’ or ‘accidentally’, and the agreement should aim to safeguard against both of these occurrences.


A lot of confidentiality agreements we see are quite simple and constitute a signed handshake around not sharing information with others. These simple agreements are sometimes combined with some general statements about deletion. These tend not to do a good job of defining what the issues and exceptions are and are more often than not, not legally binding.

This agreement on the other hand, is based on the standard one-way NDA developed by the Australian Government Intellectual Property Office Online NDA Generator. This government office is responsible for overseeing IP rights and laws in Australia. Is legally binding and is based on actual case law.

We have chosen to use this agreement to maximise transparency and trust in our security and confidentiality processes. It is an Australian relevant contract developed by a neutral authoritative party (not a lawyer employed by us). We have added some details about our particular infrastructure and system e.g. use of Australian-based servers, encryption etc.

Can WE sign YOUR Confidentiality Agreement?

No problem. We are happy to review and sign alternative agreements. Simply email them to and we will get it reviewed and signed and back to you ASAP.

Duration – The NDA is valid indefinitely.

This agreement covers clients indefinitely for transcription projects with us (you don’t need to fill one in every time you make an order). We are bound to protect your data – indefinitely.

How to sign the agreement.

  • Download the PDF – click the big DOWNLOAD AGREEMENT button below.
  • Fill in your details – Open the PDF on your desktop, and fill in the parts marked in yellow (if you don’t have an e-signature setup, you can use the free and trusted Adobe online signature service
  • Upload – Upload the document to the order page.
  • Done.
  • NOTE: No agreement is in place if the agreement does not accompany the order or is emailed to us before the data is provided. You cannot create an agreement after the order has been confirmed.