“We guarantee to meet deadlines for transcript delivery and to achieve 98% accuracy on clear recordings. If at any time, up to 14 days after we return the project, you feel we did not meet our promise, we will provide a full refund and a credit for the equivalent time and service. This is our 14 day, 200% guarantee.” Read (unfiltered) Transcript Divas Reviews
Our transcription services
Hassle Free. Overnight. Correctly Formatted. Time-coded transcripts for video & film production teams.
Academic discounts. Approved confidentiality agreements. Accredited with university finance systems.
Confidential. On time delivery for lawyers and courts.
On time. Accurate. On your team.
Reliable & Active Project Management.
Our Project Managers are knowledgeable experts, who are available to help get your transcription project completed to the highest standard, with minimal fuss. They are the people you will talk with when you call the office to ask for a quote, or call to discuss your custom template requirements. They will personally answer your emails when you want to change the project completion date because your team need the transcripts sooner. They will answer your questions about what transcript security and confidentiality agreements we have in place. And they will be the people who will ensure that those last minute time codes in that ‘special format’ get added to the order that is due tomorrow. We are here to help.
Our expert driven transcription service team will (during our office hours):
– Answer 98% of your telephone calls within 5 rings.
– Answer 98% of your email within 15 minutes.
THE Best RATES FOR AN AUSTRALIAN Transcription Service
Compared to other Transcription Services listed on the first page of Google, Transcript Divas have the lowest rates for an Australian based transcription service.
Discounts for Academics & Charity: We also provide discounted rates for Academic Transcription Services and for Australian charities we can often provide transcriptions for free (email us through the contact form).
Be aware of foreign based transcription services: Our review of Transcription Services identified numerous services targeting Australian clients but who are not actually based in Australia or abiding to Australian privacy and labor laws. The transcription rates these foreign based companies are offering are exceptionally low and result in wages significantly under the Australian minimum wage requirements. The other downside of these offshore services is that transcripts are often being completed by English as a second language speakers, with no confidentiality or legal recourse in Australia.
Transcript Divas Transcription Services will:
– Provide exceptional value for money for all our clients.
– Provide discounted rates to qualifying Australian University & Charity groups.
– Abide by Australian minimum wage legislation. Everyone deserves a fair deal.
We value your trust.
Our 200% accuracy & timeline guarantee.
We are the ONLY Transcription Service in the WORLD that provides a 200% guarantee on our transcript services. We realize how important it is for our clients to have accurate transcripts, back on time. We take the utmost care to ensure this happens. Every time. So we guarantee to you to meet the agreed deadlines for transcript delivery and guarantee to achieve 98% accuracy on clear recordings. At any time up to 14 days after we return your project you feel we did not meet the agreed deadline or accuracy, we will not only provide you with a full refund for the transcripts but also provide a credit for the equivalent time and service. This is our 14 day 200% guarantee (the small print / which is not much more than this rather large print) is here.
What is the process?
1. Calculate Price – BEFORE YOU ORDER
We have a simple online ordering form that will calculate the total price before you need to commit to placing an order (see: Transcription Order Form).
2. Send recordings
We currently have 3 ways to send us your recording – upload, send a link (website or Dropbox/Wetransfer etc.), or courier a hard copy (e.g. USB memory stick, external drive etc.).
Upload – Uploading via the website is the easiest option. Simply select the upload option step 9 of the order form, and select all the files you want to send to us. The “red X” appears next to each file once it has uploaded to the site. If a file is larger than 1GB, you might want to send us a link via dropbox.
Link to recordings – If you already have your files online, then just send us a link. If your files are large or your connection slow or not very stable we recommend using Dropbox (with the DropBox app.).
Courier Hardcopy – Courier your memory stick or external drive through to our technical team. Please call the office BEFORE you send it through to us. This method may take up to three more days to process than other methods.
3. transcript delivery & Client review – check the transcripts before you pay.
The transcript project will be emailed back to you as a Microsoft word .doc (via the email you provided on the order form). We encourage each client to check the completed transcripts to ensure they are completely happy with the service before they process payment to us. Remember – we are here to help.
4. payment – no risk. Business & University friendly.
After you have had a chance to review our work we will email you an invoice. We are used to quickly aligning ourselves painlessly to many business and university payment processes. If your business or Institute requires more than our 14-day payment terms or requires service provider registration etc. simply send through the details to our accounts team and we will sort out any paperwork asap (email: firstname.lastname@example.org). If you need help with the process just reach out to us. Here to help.
Online Credit Card & PayPal: Payment can be made online using either PayPal or a major credit card (although we use PayPal to process cards, you do not need a Paypal account to pay with a credit card). A link to the portal will be on your invoice pdf we will email to you upon the project being sent back to you.
Bank to Bank Transfer: We can provide bank to bank transfer information for our Bank of America accounts (email: email@example.com). We also accept checks, though we do prefer the faster and more traceable options listed above. We do not accept cash. If you order using a generic email address not linked to a business or organization (e.g. Gmail, yahoo etc.) we will invoice you and will need an online payment made before we return the project.