FAQ: How to order.
Time needed: 5 minutes.
How to order Fast Transcription Services.
- Calculate Transcription Cost.
We have a simple online ordering form that will calculate the total price before you need to commit to placing an order (see: Transcription Order Form). Enter the recording details into the order form. The form will generate a total cost (including any tax) based on complexity and turnaround time (ranging from real-time to 10 business days).
- Send Recordings.
On the order form we list 3 ways to send us your recordings. Upload to the website, Send link, or Courier hard copy.
Upload – Uploading via the website is the easiest option. Simply select the upload option step 9 of the order form, and select all the files you want to send to us. The “red X” appears next to each file once it has uploaded to the site. If a file is larger than 1GB, you might want to send us a link via dropbox.
Link to recordings – If you already have your files online (website or Dropbox/Wetransfer etc.) then just send us a link. If your files are large or your connection slow or not very stable we recommend using Dropbox (with the DropBox app.).
Courier Hardcopy – Courier your memory stick or external drive through to our technical team. Please call the office BEFORE you send it through to us. This method may take up to two more days to process than other methods.
- Place Order
Fill in your invoice details (or just your email if you have ordered before). Submit the order to us.
- Order Confirmed
The Project Manager will check the files, details and turnaround. They will confirm the order via email within 15 minutes (during business hours).
- Order Completed & Returned
Once completed, a link to your finished transcripts will be emailed to you, using the email you provided on the order form. Unless otherwise requested in the order form under “additional comments”, transcripts will be in Microsoft Word format. We encourage each client to check the completed transcripts to ensure they are completely happy before they process payment to us. Remember – we are here to help.
- Make Payment
Divas will email you an invoice for the work returned. We are used to quickly aligning ourselves painlessly to many business and university payment processes. If your business or Institute requires more than our 45-day payment terms or requires service provider registration etc. simply send through the details to our accounts team and we will sort out any paperwork ASAP (email: firstname.lastname@example.org). If you need help with the process just reach out to us. Here to help.
PLEASE NOTE: If you order using a generic email address not linked to a business or organization (e.g. Gmail, Yahoo etc.), or the name or address on the invoice is not an organizational name or address, we will invoice you and will need an online payment made BEFORE we return the project.
- PAYMENT: Online Credit Card & PayPal
Payment can be made online using either PayPal or a major credit card (although we use PayPal to process cards, you do not need a Paypal account to pay with a credit card). A link to the portal will be on your invoice pdf we will email to you once the project has been sent back to you.
- PAYMENT: Bank to Bank Transfer
We can provide bank to bank transfer information for our Bank of America account (email: email@example.com).
- PAYMENT: Check
We also accept checks, though we do prefer the faster and more traceable options listed above. We do not accept cash. Checks should be made to Transcript DIvas Inc. and mailed to our office address.
1562 1st Avenue #205
United Kingdom, NY