Right The First Time.
200% Money Back Guarantee.
We guarantee to meet deadlines for transcript delivery and guarantee to achieve 99% accuracy on clear recordings. at any time up to 14 days after we return your project, if you find we did not meet the agreed deadline or accuracy we will not only provide you with a full refund for the transcripts – but also provide a credit for the equivalent time and service.
This is our 14 day 200% guarantee.
We believe that we have the systems in place that ensure both deadlines and quality standards are met. Even if files are accidentally deleted or corrupted – the electricity blacks out, typists become ill, the office burns down or one of the thousand other things that can happen, we are confident we have measures in place to ensure that we will deliver accurately on time. Every time.
Why 14 days?
We seek to empower our clients. We seek to develop open and trusting relationships. In view of this, we provide a 14-day window after returning transcripts for clients to review accuracy before making payment. For obvious reasons, clients using generic email addresses (e.g. Gmail, Yahoo, etc.) will need to pay before completion. These clients will still be covered by the 200% guarantee.
We continuously back up project data, encrypt it and securely store the data as multiple copies via secure Internet connections in two different Australian server locations. This process ensures that even if one “site” is down, damaged, or compromised, other sites can step in and provide up to date copies. Once projects are completed – recordings are deleted from our system on a rolling basis.
The Divas Team
We have on-site and off-site staff – a team network who can be called in and deployed on a project at a moment’s notice. Our project management technology allows Diva HQ to be in constant communication with our team. Literally within moments we can scramble a group to be up and working on your project. This technology to quickly assign and deploy our people allows us to quickly bring under control any timeline or quality issues that arise. Be it some of our team members getting sick, a family crisis, or technological failures, there is always a backup support group ready to ensure accurate on-time delivery of your project.