My promise to every client.
Right the first time.
Accurate, on time transcripts.
or they are free*
— Andrew Dodson, Founder and Director
About Transcript Divas
Transcript Divas Australia is an Australian registered Transcription Service (view our current registration status here: ABN 44 925 005 362). We have been operating since 2012, and carry both Professional Indemnity ($2M) and Public Liability ($10M) Insurance.
My right the first time Guarantee*
My on-time guarantee. I am serious about on-time delivery with a 200% time-line guarantee. I guarantee if we are not exactly on time with your transcript, it will be free. I will also provide you with a credit for the same amount – a 200% on-time guarantee.
My accuracy guarantee. I believe in providing accurate transcripts. If you provide a clear recording, I guarantee you, you will receive a 99% accurate transcript. If not, there will be no charge for receiving it and I will also provide free credit for the same amount. I offer the only transcription service in Australia that will stand by its commitment to accuracy to this degree – a 200% accuracy guarantee.
My name is Andrew Dodson and I am the founder of Transcript Divas Transcription Services. After 6 years working as a social researcher in Public, Private and Charity Sector Research, I founded Transcript Divas. As a Qualitative Researcher, I worked with many different Transcription Services. I literally had hundreds of hours of interviews and discussions transcribed.
However, I found that transcript services could only offer, at best, a 24-hour turnaround. No service ever offered any sort of guarantee that a transcript would actually turn up on time, or that it would be accurate. I felt in each project, that I just handed over my recordings to some online faceless service and was left to hope for the best.
After a few let-downs – at critical moments – I went out and found my own typists. I sifted out the gold and formed a transcription team that I could rely on. A transcription team for me. After a while I started lending this team out to work friends and associates – then their associates. The processes become faster, the team grew, we got good reviews from clients, we were listed on the 1st page of Google. We had a transcription service. Transcript Divas had arrived!
The Transcript Diva Team
Our Transcription team is diverse. Mainly either coming from Legal or Medical receptionist roles or coming from the film and production industry (essentially video magicians!). They are handpicked for their commitment and expertise. Many of the team have been with us for a number of years. If you are interested in joining, fill out our job application form. We are always looking for good people.