Captioning Service Quality Guarantee

Our Captioning Services adhere to the Federal Australian Broadcasting Services (Television Captioning) Quality Standards.  We guarantee that your captions will be “readable, accurate and comprehensible” so that they comply to the broadcasting regulations in Australia.

Readability Guarantee.

  • Our caption technicians will select caption colour and fonts that will ensure the legibility of the captions.
  • Our caption technicians will ensure caption lines end at natural breaks and reflect natural flow and punctuation. Each caption will form an understandable segment.
  • Our caption technicians will ensure the punctuation of captions have been used to reflect the way speech is delivered
  • Our caption technicians will ensure caption positioning will not obscure on-screen text or any part of a speaker’s face or other important visuals where possible.
  • Our caption technicians will ensure captions are no more than three lines in length.

Accuracy Guarantee.

  • Our caption technicians will ensure spoken content has been captioned.
  • Our caption technicians will seek to ensure captions are verbatim. If verbatim is not possible, the captions will reflect the meaning of the spoken content.
  • Our caption technicians will take into account the intended audience when captioning and if verbatim captioning is desirable. Especially content that is created for children.
  • Our caption technicians will ensure the manner and tone of voice of speakers has been conveyed, where practical and material.
  • Our caption technicians will ensure sound effects and/or music, that is key to understanding the program and not observable from the visual action, have been accurately described.

Comprehensibility Guarantee

  • Our caption technicians will ensure the captions identify individual speakers, both off-screen and off-camera.
  • Our caption technicians will ensure the captions are displayed to viewers for long enough to enable viewers to read the captions.
  • Our caption technicians will ensure the appearance of the caption coincides with the onset of speech of the corresponding speaker, sound effect or music.
  • Our caption technicians will ensure the disappearance of the caption coincides with the end of the speech of the corresponding speaker, sound effect or music.
  • Our caption technicians will ensure captions have been correctly spelled.
  • Our caption technicians will ensure explanatory captions are provided during long pauses.
  • Our caption technicians will seek to control the extent to which a caption over-runs a shot or scene change
  • Our caption technicians will seek to control the extent to which the appearance or disappearance of a caption coincides with the relevant shot or scene change.
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